Returns & Exchanges

At Woolly Clothing Co, we want you to love your merino wool gear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether it is a fit issue or a change of heart, we are committed to making the process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

After submitting your request, download and print the prepaid shipping label provided via email.

3

Pack and Ship

Securely package your unworn items with original tags attached and drop the package off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing