Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What makes your merino wool different from traditional wool?
We use ultra-fine merino wool fibers that are significantly softer and thinner than traditional wool. This ensures a scratch-free experience, natural temperature regulation, and superior moisture-wicking properties for all-day comfort.
How should I care for my Woolly garments?
Most of our items are machine washable on a cold, gentle cycle. We recommend laying them flat to dry to maintain shape and longevity. Avoid bleach and fabric softeners, as they can damage the natural wool fibers.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn and unwashed items within 30 days of delivery.
How long does shipping take?
Standard domestic orders typically ship within 1-2 business days and arrive within 3-7 business days. We also offer expedited shipping options at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
Are your products ethically sourced?
Absolutely. We are committed to sustainability and ethical manufacturing. Our wool is sourced from non-mulesed sheep, and we work closely with our factory partners to ensure fair labor practices and environmental standards.